FAQ
Welcome to the WigMD Help Desk
Your one-stop support center for medical wig questions, orders, and expert advice.
At WigMD, we’re here to help—whether you’re exploring your first medical-grade wig or need guidance with a custom order. Our Help Desk is designed to provide fast, accurate answers to all your wig-related questions, from product selection and insurance options to care tips and shipping updates.
We understand that shopping for a medical wig can be emotional and overwhelming. That’s why our team is trained to make the process easy, personal, and empowering. Every inquiry is answered by a real, U.S.-based support specialist who knows wigs inside and out.
Need help choosing the right lace tint?
Wondering how to pay with your HSA or FSA?
Looking for order status or repair instructions?
You’re in the right place.
Explore our FAQs, schedule a free consultation, or connect directly with a WigMD team member. We’re proud to support every step of your hair recovery and beauty journey—with compassion, education, and expert care.
Find answers to our most frequently asked questions.
Shipping & returns
What if it doesn’t work for me?
We understand that choosing the right wig can be challenging. That’s why we offer a 30-day satisfaction guarantee. If you're not happy with your purchase, you can return or exchange it within 30 days, provided it is unused and in its original condition.
How long does shipping take?
Orders are processed within 1–2 business days. Delivery typically takes 5–10 business days depending on your location. You will receive a tracking number once your order is shipped.
How much is shipping? Where do you ship to?
We offer worldwide shipping. Shipping costs are calculated at checkout based on your location, and we occasionally offer free shipping promotions.
Can you tell me more about your shipping process?
After placing your order, we carefully prepare and package your wig to ensure it arrives in perfect condition. Once shipped, you’ll receive a tracking link so you can monitor your delivery.
How can I track my order?
You will receive a tracking number via email once your order has been shipped. Use it to track your order anytime from our tracking page.
Will I pay customs?
Customs duties or taxes may apply depending on your country’s regulations. These charges are determined by local authorities and are the responsibility of the customer if applicable.
Find answers about our products
Products Information
Where can I find information on wig quality?
At WigMD, we focus on premium-quality wigs made from both human hair and high-grade synthetic fibers. Each product page includes detailed information about texture, density, and cap construction.
Do you offer different wig cap sizes?
Yes, many of our wigs come with adjustable straps or multiple cap sizes to ensure a secure and comfortable fit for different head sizes.
Are your wigs made from real human hair?
We offer both 100% human hair wigs and premium synthetic wigs. Each product clearly states the material used so you can choose what suits you best.
How do I care for my wig?
To maintain your wig, gently wash it with sulfate-free shampoo, avoid excessive heat (for synthetic wigs), and store it on a wig stand when not in use. Detailed care instructions are provided on each product page.
Where can I find more information?
You can explore our product pages for full details, styling tips, and care guides. If you still have questions, feel free to contact our support team anytime.
