Warranty Policy

At WIGMD, we stand behind the quality of our products. Our warranty policy ensures that you receive items free from manufacturing defects and provides support in case of any issues under normal use conditions.

  • Warranty Coverage

    Warranty Coverage

    What is included

    WIGMD provides a limited warranty covering manufacturing defects in materials and workmanship. This includes issues related to construction, stitching, and structural integrity of the product.

  • Warranty Duration

    Warranty Duration

    Coverage period

    Our warranty is valid for a limited period from the date of delivery. Please refer to your order confirmation for the exact warranty duration applicable to your purchase.

  • What is Not Covered

    What is Not Covered

    Exclusions

    This warranty does not cover damage caused by misuse, improper care, normal wear and tear, unauthorized modifications, or external factors such as heat, chemicals, or accidents.

  • How to Claim Warranty

    How to Claim Warranty

    Claim process

    To make a warranty claim, please contact our support team with your order details, proof of purchase, and clear images of the issue. Our team will review and guide you through the next steps.

  • Resolution Options

    Resolution Options

    What we will do

    If your claim is approved, WIGMD may offer a repair, replacement, or store credit depending on the nature of the issue. Decisions are made at our discretion after inspection.

Warranty Details

Eligibility for Warranty

The warranty applies only to the original purchaser and is non-transferable. Proof of purchase is required for all claims.

Inspection Process

All returned items will be inspected by our team to determine whether the issue falls under warranty coverage.

Care Requirements

Customers must follow proper care instructions. Failure to maintain the product as recommended may void the warranty.

Custom Orders

Custom-made products are covered only for manufacturing defects and are not eligible for return based on personal preferences.

Shipping for Claims

Customers may be responsible for shipping costs when returning items for warranty claims unless otherwise stated.

Replacement Conditions

Replacements are subject to product availability. If unavailable, store credit or an alternative solution may be provided.

Non-Warranty Repairs

We may offer repair services for issues not covered under warranty at an additional cost.

Timeframe for Claims

Warranty claims must be submitted within the valid warranty period. Claims submitted after this period may not be accepted.

Limitation of Liability

WIGMD is not liable for indirect or consequential damages resulting from product use or inability to use the product.

Unauthorized Repairs

Any repairs or modifications carried out by unauthorized parties will void the warranty.

Policy Updates

WIGMD reserves the right to update or modify this warranty policy at any time without prior notice.

Contact Support

For any warranty-related queries or claims, please contact our customer support team with your order details.

Final Decision

All warranty decisions made by WIGMD are final after evaluation of the claim and product condition.

Acceptance of Policy

By purchasing from WIGMD, you agree to the terms outlined in this warranty policy.