30-Day Limited Workmanship Warranty

WigMD offers a 30-day limited workmanship warranty on eligible wig units.

This warranty begins on the date your order is marked delivered by the shipping carrier.

The warranty is designed to cover verified issues in craftsmanship, construction, or workmanship. It does not cover normal wear, improper care, product misuse, styling damage, customer alterations, or changes caused after delivery.

What This Warranty Covers

The WigMD limited warranty may cover verified craftsmanship issues, including:

• Construction defects
• Cap construction issues caused by workmanship
• Loose or defective stitching caused by workmanship
• Incorrect construction compared to the approved order details
• Manufacturing or craftsmanship errors confirmed by WigMD
• Eligible lace, cap, or attachment issues caused by workmanship
• Verified order errors made by WigMD

If WigMD confirms that an issue is covered by this warranty, we may offer repair, correction, replacement, store credit, refund, or another appropriate resolution at our discretion.

WigMD Artisan Custom Warranty

WigMD Artisan Custom wigs go through a multi-step journey to ensure quality, precision, and a personalized result.

Because Artisan Custom wigs are made specifically for the client, warranty coverage applies only to verified craftsmanship or construction errors.

Processing time for Artisan Custom wigs depends on the selected Build Path:

Signature Journey: 8–12 weeks
Full customization and design guidance.

Priority Path: 8–10 weeks
Streamlined customization with a faster production timeline.

Express Route: 6–8 weeks
The fastest custom build option while maintaining premium quality.

Processing begins after consultation, fit confirmation, and final order approval.

Once an Artisan Custom wig is approved, completed, and delivered, changes in preference, style, color expectations, size based on incorrect customer measurements, or customer-requested design choices are not considered warranty issues.

Oak by WigMD Warranty

Oak by WigMD pieces are made-to-order signature styles with limited customization.

Oak by WigMD orders are processed within 7–14 business days before shipping, unless otherwise stated on the product page.

Warranty coverage for Oak by WigMD applies only to verified craftsmanship or construction issues. Changes in preference, styling expectations, selected options, or normal variation in handmade production are not covered.

WigMD Express / Ready-to-Ship Warranty

WigMD Express and ready-to-ship units are inspected before shipment and are covered by the 30-day limited workmanship warranty for eligible craftsmanship issues.

Because these items are ready-to-ship, the warranty does not cover change of mind, fit issues caused by selecting the wrong size, or styling preferences after delivery.

What This Warranty Does Not Cover

The WigMD limited warranty does not cover:

• Normal shedding
• Normal tangling
• Normal dryness
• Normal wear and tear
• Color fading caused by washing, heat, sun exposure, or products
• Texture changes caused by washing, styling, products, or heat
• Lace damage caused by cutting, plucking, pulling, adhesive, tape, glue, or improper removal
  Damage caused by bleaching, coloring, toning, perming, relaxing, or chemical processing
• Damage caused by heat tools or excessive heat
• Damage caused by improper washing, brushing, detangling, drying, or storage
• Damage caused by sleeping, swimming, exercising, or showering
• Damage caused by adhesives, solvents, alcohol, oils, or products not recommended by WigMD
• Damage caused by a stylist, salon, third party, or customer alteration
• Cut lace
• Altered caps
• Customized changes made after delivery
• Odors, stains, makeup, product buildup, smoke, or residue
• Incorrect measurements provided by the customer
• Fit issues caused by inaccurate measurements or sizing choices
• Color differences caused by screen settings, lighting, or natural hair variation
• Texture variation caused by natural human hair differences
• Customer preference changes after production or delivery
• Final sale items unless WigMD confirms a craftsmanship error

Human Hair Disclaimer

Human hair is natural and may vary in color, texture, density, curl pattern, wave pattern, and behavior.

Because human hair reacts to washing, styling, products, heat, humidity, and daily wear, changes in texture, curl, softness, shine, or manageability are not automatically considered defects.

Proper care is required to maintain the quality and longevity of your wig.

Lace and Hairline Disclaimer

Lace is delicate and must be handled with care.

Damage caused by cutting the lace, over-plucking, pulling, adhesive removal, tape removal, glue buildup, harsh brushing, scratching, or improper installation is not covered under warranty.

Once lace has been cut, altered, tinted, glued, taped, plucked, or customized by the customer or a third party, warranty coverage may be limited or void.

Care Requirements

To remain eligible for warranty review, customers must follow proper wig care practices.

This includes gentle detangling, proper washing, careful drying, safe storage, and use of appropriate products.

Using harsh products, excessive heat, alcohol-based products, adhesives, solvents, oils, or chemical treatments may affect warranty eligibility.

Warranty Claim Window

Warranty claims must be submitted within 30 days of the delivery date.

Claims submitted after 30 days may not be eligible for warranty coverage.

If your item arrives with a visible issue, please contact WigMD as soon as possible and before wearing, washing, cutting, installing, styling, altering, or using the product.

How to Submit a Warranty Claim

To submit a warranty claim, contact WigMD at hello@wigmd.com.

Please include:

• Your full name
• Your order number
• The date your order was delivered
• A clear description of the issue
• Photos of the wig or product
• Close-up photos of the issue
• Photos of the packaging, if applicable
• Any relevant consultation or order details

WigMD may request additional photos, videos, or information to properly review the claim.

Warranty Review Process

After your claim is submitted, WigMD will review the information provided.

In some cases, we may require the item to be shipped back to WigMD for inspection before a decision can be made.

Items returned without prior approval may be refused, returned to sender, or ineligible for warranty review.

If the item must be returned for inspection, WigMD will provide return instructions.

Approved Warranty Resolutions

If WigMD confirms that your item has a covered craftsmanship issue, WigMD may offer one or more of the following resolutions:

• Repair
• Correction
• Replacement
• Store credit
• Partial refund
• Full refund
• Another appropriate resolution determined by WigMD

The resolution offered will depend on the product type, issue, condition of the item, order details, and warranty eligibility.

WigMD reserves the right to determine the appropriate resolution for each warranty claim.

Denied Warranty Claims

A warranty claim may be denied if WigMD determines that the issue was caused by:

Improper care
Normal wear and tear
Customer damage
Third-party alteration
Product misuse
Incorrect measurements
Cut lace
Chemical processing
Heat damage
Adhesive or solvent damage
Failure to follow care instructions
Unauthorized return
Claim submitted after the warranty period

If a claim is denied and the item was sent to WigMD for inspection, the customer may be responsible for return shipping.

Shipping for Warranty Claims

Customers are responsible for shipping costs related to warranty claims unless WigMD determines that the issue was caused by a verified WigMD craftsmanship error.

If WigMD approves a covered warranty claim, WigMD may cover return shipping, reshipping, repair shipping, or replacement shipping at our discretion.

We recommend using a trackable and insured shipping method when sending any product back to WigMD.

WigMD is not responsible for lost, stolen, delayed, or damaged return shipments.

Warranty and Refund Policy

This Warranty Policy does not replace WigMD’s Refund & Exchange Policy.

Refunds, exchanges, cancellations, returns, and store credits are handled according to WigMD’s Refund & Exchange Policy.

A warranty claim does not automatically qualify for a refund.

Final Decision

WigMD reserves the right to make the final decision on all warranty claims.

Warranty decisions are based on the product type, order details, claim timing, item condition, photos, inspection results, and WigMD policy.

Contact Us

For warranty questions or to submit a warranty claim, please contact:

WigMD Customer Support
Email: hello@wigmd.com

Please include your full name and order number when contacting us.