Please Review Before Purchasing

Before placing your order, please carefully review:

• Product description
• Cap construction
• Wig size
• Lace type
• Hair texture
• Hair color
• Density
• Length
• Parting space
• Cap measurements
• Processing time
• Shipping timeline
• Return eligibility
• Customization options
• Final sale terms
• Consultation requirements, when applicable

Customers are responsible for selecting the correct product, options, size, color, texture, and customization details before checkout.

Product Photos and Appearance

WigMD makes every effort to provide clear and accurate product photos, descriptions, and details.

However, wig appearance may vary due to:

• Lighting
• Screen settings
• Device display
• Camera exposure
• Natural human hair variation
• Handmade production
• Styling
• Product availability
• Hair source variation
• Curl or wave pattern differences

Photos are provided as a visual guide, but exact appearance may vary slightly from unit to unit.

Human Hair Variation

Many WigMD wigs are made with human hair. Human hair is natural and may vary in color, texture, softness, thickness, curl pattern, wave pattern, and behavior.

Natural variation is not considered a defect.

Human hair may respond differently to:

• Washing
• Conditioning
• Heat styling
• Humidity
• Products
• Coloring
• Bleaching
• Daily wear
• Storage
• Maintenance routine

Customers are responsible for following proper wig care instructions to maintain the longevity and appearance of their wig.

Color, Texture, and Density Expectations

WigMD does its best to represent colors, textures, curl patterns, and density levels accurately.

However, customers should understand that:

• Colors may appear different on screens.
• Natural hair colors may vary slightly between bundles or batches.
• Curl and wave patterns may loosen or change after washing.
• Density may look different depending on length, texture, styling, and cap construction.
• Blonde, gray, highlighted, or colored hair may require extra care.
• Textured hair may require more maintenance, hydration, and detangling.

A difference caused by lighting, screen display, natural hair variation, or customer preference is not considered a craftsmanship error.

Wig Sizing and Measurements

Customers are responsible for providing accurate measurements when required.

Measurements may include:

• Circumference
• Front to nape
• Ear to ear across forehead
• Ear to ear over top
• Temple to temple around back
• Nape width
• Preferred fit notes

For custom wigs, medical wigs, cranial prostheses, and made-to-order pieces, fit depends on the accuracy of the measurements provided.

WigMD is not responsible for fit issues caused by:

• Incorrect measurements
• Incomplete measurements
• Measurements taken too loosely or too tightly
• Changes in hair loss pattern
• Changes in hairstyle under the wig
• Customer size selection errors
• Failure to complete fit confirmation

Consultation and Fit Confirmation

Some WigMD orders may require consultation, fit confirmation, documentation review, or final approval before processing begins.

This may apply to:

• WigMD Artisan Custom wigs
• Medical wig orders
• Cranial prosthesis orders
• Custom color orders
• Custom cap construction orders
• Specialty sizing
• Complex customization requests
• Orders requiring design guidance

Processing does not begin until all required steps are complete.

Required steps may include:

• Consultation
• Measurement submission
• Fit confirmation
• Style confirmation
• Cap construction selection
• Hair selection
• Lace selection
• Final order approval
• Payment or deposit completion
• Documentation review, when applicable

Delays in submitting required information may delay the start of processing.

WigMD Express / Ready-to-Ship Orders

WigMD Express and ready-to-ship wigs are finished units that are available for fast shipment.

WigMD Express orders are processed and shipped within 1 business day, unless otherwise stated on the product page.

Because ready-to-ship orders move quickly, order changes, cancellations, address changes, and payment cancellations cannot be guaranteed once processing begins.

Customers should carefully review all product details before purchasing.

Oak by WigMD Orders

Oak by WigMD pieces are made-to-order signature styles with limited customization.

Oak by WigMD orders are processed within 7–14 business days before shipping, unless otherwise stated on the product page.

Because Oak by WigMD pieces are made-to-order or prepared according to selected options, changes, cancellations, refunds, and exchanges may be limited once processing, styling, customization, or preparation has begun.

WigMD Artisan Custom Orders

WigMD Artisan Custom wigs go through a multi-step journey to ensure quality, precision, and a personalized result.

Processing time depends on the selected Build Path:

• Signature Journey: 8–12 weeks
  Full customization and design guidance.
• Priority Path: 8–10 weeks
  Streamlined customization with a faster production timeline.
• Express Route: 6–8 weeks
  The fastest custom build option while maintaining premium quality.

Processing begins after:

• Consultation
• Fit confirmation
• Final order approval
• Required payment or deposit
• Confirmation of selected customization details

Because Artisan Custom wigs are made specifically for the client, they may not be eligible for refund, exchange, cancellation, or store credit once consultation, materials ordering, customization, production, or processing has begun.

Customization Approval

Customers are responsible for reviewing and approving all customization details before production begins.

Customization details may include:

• Cap size
• Lace type
• Lace color
• Hair origin
• Hair color
• Hair texture
• Density
• Length
• Hairline design
• Parting area
• Cap construction
• Cut or style
• Medical or cranial prosthesis needs
• Special requests

Once final approval is given, changes may not be possible.

If changes are requested after approval, additional fees, extended processing time, or order limitations may apply.

Product Availability

WigMD reserves the right to cancel, delay, or modify an order if an item, material, hair type, lace type, color, texture, cap option, or customization component becomes unavailable.

If availability changes, WigMD may offer:

• A replacement option
• A comparable alternative
• Store credit
• Refund of the unavailable item
• Modified timeline
• Another appropriate resolution

Order Review and Right to Refuse Service

WigMD reserves the right to review, delay, refuse, or cancel any order at our discretion.

Reasons may include:

• Product unavailability
• Incorrect pricing
• Payment verification issues
• Fraud concerns
• Address verification failure
• Shipping restrictions
• Incomplete customer information
• Failure to complete consultation
• Failure to confirm measurements
• Failure to provide required documentation
• Customer violation of WigMD policies
• Order details that cannot be reasonably fulfilled

If an order is canceled by WigMD after payment has been processed, any eligible refund will be issued according to WigMD’s policies and payment provider timelines.

Medical Wig and Cranial Prosthesis Purchases

WigMD may offer medical wigs, cranial prostheses, and related support services.

Medical wig and cranial prosthesis orders may require additional steps, including:

• Consultation
• Fit confirmation
• Measurement review
• Documentation review
• Prescription or medical documentation, when applicable
• Customization approval
• Final order approval

WigMD does not guarantee insurance approval, reimbursement, or coverage.

Any insurance, medical, or reimbursement information provided by WigMD is for general support purposes only and is not medical, legal, or insurance advice.

Customers should contact their insurance provider, medical provider, or benefits administrator for coverage questions.

Final Sale Items

Certain items may be final sale.

Final sale items may include:

• Custom wigs
• WigMD Artisan Custom wigs
• Medical wigs
• Cranial prostheses
• Made-to-order wigs
• Oak by WigMD pieces once processing has begun
• Sale items
• Clearance items
• Promotional purchases
• Black Friday purchases
• Cyber Monday purchases
• Personalized products
• Altered or customized items
• Opened hair care or adhesive products
• Products marked final sale on the product page

Final sale items are not eligible for refund, return, exchange, cancellation, or store credit unless WigMD confirms an eligible craftsmanship error or another exception required by law.

Customer Responsibility After Delivery

Once your wig is delivered, customers are responsible for proper handling, care, storage, and maintenance.

Customers should avoid:

• Cutting lace before inspecting the wig
• Wearing the wig before checking the order
• Washing before reviewing the item
• Coloring or bleaching before confirming satisfaction
• Applying glue or tape before checking fit
• Altering the cap before reviewing construction
• Removing tags before confirming eligibility
• Using harsh products or chemicals
• Excessive heat styling
• Sleeping, swimming, or showering in the wig unless the wig is specifically designed and approved for that use

Once a wig has been worn, altered, cut, washed, colored, installed, glued, taped, styled, or processed, refund, exchange, and warranty eligibility may be limited or void.

Inspect Your Order Upon Delivery

Please inspect your order as soon as it arrives.

Before cutting lace, removing tags, installing, washing, styling, coloring, or wearing your wig, please confirm that:

• You received the correct item.
• The lace is intact.
• The cap appears correct.
• The length appears correct.
• The texture appears correct.
• The color appears correct.
• The wig has no visible issue.
• Any included accessories or items are present.

If you believe there is an issue with your order, contact WigMD immediately at hello@wigmd.com before altering or using the product.

Craftsmanship Concerns

WigMD stands behind verified craftsmanship.

If you believe your wig has a craftsmanship issue, contact WigMD as soon as possible.

Please include:

• Your full name
• Your order number
• A description of the issue
• Clear photos of the wig
• Close-up photos of the concern
• Photos of the packaging, if applicable

Craftsmanship concerns are reviewed according to WigMD’s Warranty Policy and Refund & Exchange Policy.

What Is Not Considered a Craftsmanship Error

The following are not typically considered craftsmanship errors:

• Change of mind
• Wrong size selected by the customer
• Incorrect measurements provided by the customer
• Color differences caused by screen settings
• Texture variation caused by natural human hair
• Density preference changes
• Style preference changes
• Length expectations based on curl shrinkage
• Normal shedding
• Normal tangling
• Normal dryness
• Damage caused by improper care
• Damage caused by heat tools
• Damage caused by coloring or bleaching
• Damage caused by adhesives or solvents
• Damage caused by cutting lace
• Damage caused by installation
• Damage caused by a stylist or third party
• Damage caused by customer alteration

Product Care

Proper care is required to maintain the quality and longevity of your wig.

Customers should follow WigMD care guidance and use products appropriate for their wig type, texture, lace, and construction.

Failure to properly care for the wig may affect the wig’s appearance, performance, lifespan, and warranty eligibility.

Policy Agreement at Checkout

By completing checkout, approving an invoice, submitting payment, confirming a custom order, or approving final order details, you acknowledge that you have reviewed and agree to WigMD’s purchase terms.

This includes understanding:

• Processing times
• Shipping times
• Product variation
• Custom order limitations
• Measurement responsibility
• Final sale terms
• Refund and exchange limits
• Warranty coverage
• Payment requirements
• Consultation requirements, when applicable

Contact Us

For questions before purchasing, please contact:

WigMD Customer Support
Email: hello@wigmd.com

Please include the product name, product link, and any questions you have before placing your order.