Agreement to WigMD Policies

By using the WigMD website or purchasing from WigMD, you agree to all policies posted on our website, including but not limited to:

• Terms & Conditions
• Privacy Policy
• Shipping Policy
• Refund & Exchange Policy
• Warranty Policy
• Payment Policy
• Wig Purchase Policy
• Wig Repair Policy
• Product-specific terms
• Custom order terms
• Sale and promotional terms

These policies apply to all WigMD purchases, including ready-to-ship wigs, made-to-order wigs, custom wigs, medical wigs, cranial prostheses, wig repairs, accessories, hair care products, consultations, and related services.

Website Ownership

The WigMD website, including www.wigmd.com, is owned and operated by WigMD.

In these Terms & Conditions:

• “WigMD,” “we,” “our,” and “us” refer to WigMD.
• “You” and “your” refer to the website visitor, customer, purchaser, account holder, or user of our website.

Eligibility to Purchase

To make a purchase from WigMD, you must provide accurate and complete information.

This may include:

• Full legal name
• Billing address
• Shipping address
• Phone number
• Email address
• Payment information
• Measurement information, when applicable
• Consultation information, when applicable
• Documentation, when required for medical wig or cranial prosthesis orders

By placing an order, you confirm that:

• You are legally able to enter into a purchase agreement.
• The information you provide is accurate and complete.
• You are authorized to use the payment method provided.
• You agree to pay all charges associated with your order.
• You agree to comply with all WigMD policies.

WigMD reserves the right to refuse, delay, or cancel any order if customer information is incomplete, inaccurate, suspicious, unverifiable, or in violation of our policies.

Order Acceptance

Receiving an order confirmation does not guarantee that your order has been accepted, approved, or released for processing.

WigMD reserves the right to review, delay, refuse, modify, or cancel any order for reasons including:

• Incorrect pricing
• Product unavailability
• Payment authorization failure
• Billing or shipping address mismatch
• Suspected fraud
• Shipping restrictions
• Product quality control concerns
• Incomplete customer information
• Failure to complete consultation requirements
• Failure to confirm measurements or fit
• Failure to provide required documentation
• Violation of WigMD policies
• Any order detail WigMD determines cannot reasonably be fulfilled

If WigMD cancels an order after payment has been processed, any eligible refund will be issued according to WigMD’s policies and the payment provider’s timeline.

WigMD Product Categories

WigMD offers different types of wig products and services. Processing times, customization limits, cancellation terms, refund eligibility, and warranty coverage may vary by product type.

WigMD product categories may include:

• WigMD Express / Ready-to-Ship wigs
• Oak by WigMD made-to-order pieces
• WigMD Artisan Custom wigs
• Medical wigs
• Cranial prostheses
• Wig repairs
• Wig spa services
• Hair care products
• Accessories
• Consultation-based services

Customers are responsible for reviewing the product description, options, processing time, and applicable policy terms before purchasing.

WigMD Express / Ready-to-Ship Orders

WigMD Express and ready-to-ship orders are finished products that are available for fast shipment.

WigMD Express orders are processed and shipped within 1 business day, unless otherwise stated on the product page.

Because these orders move quickly, changes, cancellations, address updates, and payment cancellation requests cannot be guaranteed once processing has started.

Oak by WigMD Orders

Oak by WigMD pieces are made-to-order signature styles with limited customization.

Oak by WigMD orders are processed within 7–14 business days before shipping, unless otherwise stated on the product page.

Because Oak by WigMD pieces are made-to-order or prepared according to selected options, refunds, exchanges, cancellations, and payment reversals may be limited once processing, styling, customization, or preparation has begun.

WigMD Artisan Custom Orders

WigMD Artisan Custom wigs go through a multi-step journey to ensure quality, precision, and a personalized result.

Processing time depends on the selected Build Path:

• Signature Journey: 8–12 weeks
  Full customization and design guidance.
• Priority Path: 8–10 weeks
  Streamlined customization with a faster production timeline.
• Express Route: 6–8 weeks
  The fastest custom build option while maintaining premium quality.

Processing begins after:

• Consultation
• Fit confirmation
• Final order approval
• Required payment or deposit
• Confirmation of selected customization details

Because Artisan Custom wigs are made specifically for the client, they may not be eligible for refund, exchange, cancellation, or store credit once consultation, fit confirmation, materials ordering, customization, production, or processing has begun.

Medical Wig and Cranial Prosthesis Orders

Medical wig and cranial prosthesis orders may require additional steps before processing begins.

These steps may include:

• Consultation
• Fit confirmation
• Measurement review
• Documentation review
• Prescription or medical documentation, when applicable
• Insurance-related information, when applicable
• Customization approval
• Final order approval

Processing begins only after all required information has been received and approved.

WigMD does not guarantee insurance approval, medical reimbursement, or coverage for any product or service.

Any information provided by WigMD regarding insurance, medical wigs, cranial prostheses, documentation, or reimbursement is for general support purposes only and is not medical, legal, or insurance advice.

Product Descriptions and Accuracy

WigMD makes reasonable efforts to provide accurate product descriptions, images, pricing, processing times, and specifications.

However, we do not guarantee that all website content is complete, current, accurate, or error-free at all times.

Product listings may include variations due to:

• Lighting
• Screen settings
• Device display
• Natural human hair variation
• Handmade production
• Hair sourcing
• Curl pattern variation
• Color variation
• Styling differences
• Product availability
• Typographical errors
• Website errors

WigMD reserves the right to correct errors, update product details, change prices, modify descriptions, remove products, or cancel orders affected by inaccurate information.

Human Hair Variation

Many WigMD products are made with human hair. Human hair is natural and may vary from unit to unit.

Variations may include:

• Color
• Texture
• Curl pattern
• Wave pattern
• Density appearance
• Softness
• Shine
• Movement
• Reaction to washing or styling

Natural variation is not considered a defect.

Customers are responsible for proper wig care, maintenance, storage, and handling after delivery.

Pricing

Prices shown on the WigMD website are listed in U.S. dollars (USD) unless otherwise stated.

Prices may not include:

• Sales tax
• Shipping fees
• Customs duties
• Import taxes
• VAT
• Brokerage fees
• International fees
• Currency conversion fees
• Payment provider fees

WigMD reserves the right to change product prices, service prices, discounts, promotions, and availability at any time without prior notice.

Payments

WigMD accepts the payment methods shown at checkout.

Available payment methods may include:

• Credit cards
• Debit cards
• PayPal
• Shop Pay
• Digital wallets
• Installment payment options
• Gift cards
• Store credit
• Other payment methods supported by our checkout provider

By submitting payment, you authorize WigMD and our payment processors to charge your selected payment method for the full order amount, including products, services, shipping, taxes, and applicable fees.

Payment Verification and Fraud Prevention

WigMD may verify payment, billing, shipping, and customer information before processing or shipping an order.

Verification may include review of:

• Billing name
• Billing address
• Shipping address
• Email address
• Phone number
• Payment authorization
• Fraud prevention alerts
• Order history
• Customer communication
• Payment processor approval

If required information cannot be verified, WigMD may delay or cancel the order.

WigMD reserves the right to refuse service, cancel transactions, or reject orders at our discretion when fraud, misuse, policy violations, or payment concerns are suspected.

Security

WigMD takes reasonable steps to provide a secure website and checkout experience.

Payments may be processed through secure third-party payment processors. WigMD does not store full credit card or debit card details when payment is processed through third-party checkout providers.

Although WigMD takes reasonable care to protect customer information, no website, payment system, or online transaction can be guaranteed completely secure.

Discount Codes and Promotions

Discount codes, promotional offers, store credits, and gift cards must be applied at checkout.

Discount codes and promotional offers:

• Are non-transferable
• Have no cash value
• Cannot be exchanged for cash
• May not be combined with other offers unless stated
• Must be used before the expiration date, if applicable
• May apply only to eligible products or services
• May exclude certain product categories

Promotions may exclude:

• Custom wigs
• WigMD Artisan Custom orders
• Oak by WigMD orders
• Medical wigs
• Cranial prostheses
• Wig repairs
• Sale items
• Clearance items
• Final sale items
• Gift cards
• Taxes
• Shipping fees
• International orders

WigMD reserves the right to cancel, refuse, modify, or end promotions at any time if there is an error, misuse, fraud, or abuse.

Sales and Final Sale Items

Items purchased during sale events, clearance events, final sale promotions, Black Friday, Cyber Monday, limited-time promotions, or special discount events may be final sale.

Final sale items may not be eligible for:

• Refund
• Return
• Exchange
• Cancellation
• Store credit
• Price adjustment

Exceptions may apply if WigMD confirms an eligible craftsmanship error or if another exception is required by law.

Refunds, Exchanges, and Returns

Refunds, exchanges, returns, cancellations, and store credits are governed by WigMD’s Refund & Exchange Policy.

Customers are responsible for reviewing the Refund & Exchange Policy before purchasing.

In general, certain items may be limited or excluded from refund and exchange eligibility, including:

• Custom wigs
• WigMD Artisan Custom wigs
• Medical wigs
• Cranial prostheses
• Oak by WigMD items once processing has begun
• Sale items
• Clearance items
• Final sale items
• Wigs with cut lace
• Worn, washed, altered, styled, colored, or processed wigs
• Opened personal care products
• Opened adhesives, solvents, or liquid products

Warranty

Warranty coverage is governed by WigMD’s Warranty Policy.

WigMD may review verified craftsmanship or workmanship concerns according to the Warranty Policy.

A warranty claim does not automatically qualify for a refund, exchange, replacement, or store credit.

Warranty coverage does not apply to damage caused by:

• Improper care
• Normal wear and tear
• Customer alteration
• Third-party alteration
• Chemical processing
• Heat damage
• Adhesive damage
• Solvent damage
• Cutting lace
• Incorrect measurements
• Improper installation
• Failure to follow care instructions

Wig Repairs

Wig repair services are governed by WigMD’s Wig Repair Policy.

Repair requests must be approved before any wig is shipped, dropped off, or submitted for service.

WigMD reserves the right to decline repair services if a wig is too damaged, unsafe, unsanitary, unstable, altered, or unsuitable for repair.

Repair results are not guaranteed and may vary based on the wig’s condition, age, materials, and prior care.

Shipping

Shipping is governed by WigMD’s Shipping Policy.

Shipping timelines include processing time plus carrier transit time.

Processing time does not include carrier transit time.

WigMD is not responsible for carrier delays, lost packages, stolen packages, customs delays, weather delays, or packages marked delivered by the carrier.

Customers are responsible for providing accurate and complete shipping information.

International Orders, Duties, and Taxes

International shipping availability, if offered, will be shown at checkout.

International customers are responsible for:

• Shipping fees
• Customs duties
• Import taxes
• VAT
• Brokerage fees
• Government fees
• Currency conversion fees
• Any other charges required by the destination country

WigMD does not control customs charges and cannot predict what fees may be assessed.

The recipient is responsible for complying with all laws and regulations of the destination country.

WigMD will not mark international orders as gifts, undervalue packages, or alter customs information to avoid duties, taxes, or import fees.

Intellectual Property

All content on the WigMD website is owned by WigMD or used with permission.

Protected content includes:

• Website text
• Product descriptions
• Graphics
• Logos
• Photos
• Videos
• Designs
• Layouts
• Icons
• Blog content
• Educational resources
• Product guides
• Digital materials
• Code
• Branding
• The look and feel of the website

All rights are reserved.

You may electronically copy or print portions of the website solely for personal use, order review, or placing an order with WigMD.

You may not copy, reproduce, modify, distribute, publish, display, sell, scrape, download, transmit, repurpose, or exploit WigMD content without prior written permission.

Trademarks

The WigMD name, WigMD logo, brand assets, product names, service names, graphics, and designs are trademarks, trade names, or protected brand materials of WigMD.

You may not use WigMD trademarks, logos, product images, branding, or content in a way that suggests sponsorship, partnership, resale rights, endorsement, affiliation, or authorization without written permission.

User Content, Reviews, Photos, and Submissions

If you submit reviews, comments, testimonials, photos, videos, social media tags, product images, or other content to WigMD, you confirm that you own or have permission to share that content.

By submitting content to WigMD, tagging WigMD, or sharing content that features WigMD products, you grant WigMD permission to use, repost, display, publish, edit, and share that content for marketing, educational, promotional, website, social media, and business purposes.

WigMD may moderate, reject, remove, or refuse to publish content that we determine is:

• Unlawful
• Misleading
• Abusive
• Defamatory
• Discriminatory
• Offensive
• Invasive of privacy
• Harmful to minors
• Spam
• Promotional without permission
• In violation of intellectual property rights
• Otherwise inappropriate

Please do not submit confidential information in public comments, reviews, or social media posts.

Website Use

You agree to use the WigMD website only for lawful purposes.

You agree not to:

• Interfere with website operation
• Attempt unauthorized access
• Copy or scrape website content
• Use the website for fraudulent activity
• Submit false or misleading information
• Impersonate another person or business
• Violate intellectual property rights
• Upload harmful, abusive, or unlawful content
• Misuse promotions, discount codes, or store credit
• Use WigMD content for unauthorized commercial purposes

WigMD may restrict access, refuse service, cancel orders, or remove content if we believe a customer or user has violated these Terms.

Medical, Insurance, and Educational Disclaimer

WigMD may provide educational information about wigs, cranial prostheses, hair loss, wig care, insurance support, measurements, styling, and related topics.

This information is for general educational purposes only.

WigMD does not provide:

• Medical advice
• Diagnosis
• Treatment
• Legal advice
• Insurance advice
• Guaranteed reimbursement
• Guaranteed insurance coverage

Customers should consult a qualified medical provider, insurance representative, attorney, or other appropriate professional for advice specific to their situation.

Limitation of Liability

To the fullest extent permitted by law, WigMD is not responsible for indirect, incidental, special, consequential, or punitive damages related to:

• Website use
• Product purchases
• Product availability
• Shipping delays
• Carrier delays
• Customs delays
• Website errors
• Product variation
• Customer misuse
• Third-party services
• Payment provider issues
• Reliance on website content
• Customer failure to follow policies or care instructions

WigMD’s total liability for any claim related to a product or order will not exceed the amount paid for the product or service at issue, unless otherwise required by law.

No Guarantee of Website Availability

WigMD does not guarantee that the website will always be available, uninterrupted, secure, current, or error-free.

WigMD may update, suspend, remove, or discontinue website content, features, products, services, or pages at any time without notice.

Third-Party Links and Services

The WigMD website may contain links to third-party websites, payment providers, shipping carriers, financing providers, social media platforms, insurance resources, or other outside services.

WigMD is not responsible for third-party websites, policies, actions, content, fees, delays, errors, approvals, denials, or services.

Customers are responsible for reviewing the terms and policies of any third-party provider they use.

Changes to These Terms

WigMD reserves the right to update, modify, replace, or change these Terms & Conditions at any time.

Any updates will be posted on the website.

Your continued use of the WigMD website after changes are posted means you accept the updated Terms & Conditions.

Customers are responsible for reviewing these Terms regularly.

Complete Agreement

These Terms & Conditions, together with all other WigMD policies posted on the website, make up the complete agreement between you and WigMD regarding your use of the website and purchase of WigMD products or services.

No Waiver

If WigMD does not enforce any part of these Terms & Conditions, that does not mean WigMD waives the right to enforce that part or any other part in the future.

Severability

If any part of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, the remaining parts will continue to be valid and enforceable.

Independent Relationship

You and WigMD are independent parties.

These Terms & Conditions do not create a partnership, joint venture, employment relationship, franchise relationship, agency relationship, or representative relationship between you and WigMD.

Neither party has authority to bind the other without written permission.

Violations of These Terms

WigMD may take action if we believe a customer or user has violated these Terms & Conditions.

Actions may include:

• Refusing service
• Canceling orders
• Limiting website access
• Removing content
• Denying future purchases
• Reporting fraud or unlawful activity
• Taking legal action when appropriate

Resolving Your Concerns

If you have questions or concerns about these Terms & Conditions, please contact us.

WigMD Customer Support
Email: hello@wigmd.com

Please include your full name, order number if applicable, and a clear description of your concern.