Repair Services

WigMD may offer repair, restoration, or maintenance services for eligible wigs, hairpieces, and cranial prostheses.

Repair services may include:

• Lace repair
• Cap repair
• Stitching repair
• Track or weft repair
• Comb, clip, or band replacement
• Wig resizing or fit adjustment
• Hairline repair
• Ventilation repair
• Minor density restoration
• Detangling
• Wig washing
• Conditioning
• Styling refresh
• Curl or texture refresh
• Wig spa services
• Medical wig or cranial prosthesis maintenance

Available services depend on the condition, construction, age, materials, and repair needs of the wig.

Repair Request Required

All wig repairs must be approved by WigMD before the wig is shipped or dropped off.

To request a repair, contact WigMD at hello@wigmd.com.

Please include:

• Your full name
• Your order number, if available
• Photos of the wig
• Close-up photos of the area needing repair
• A description of the issue
• The type of repair requested
• Whether the wig was purchased from WigMD
• Any prior alterations, coloring, bleaching, or third-party services performed on the wig

WigMD will review your request and let you know whether the wig may be eligible for repair review.

Do Not Send a Wig Without Approval

Please do not ship any wig, hairpiece, or cranial prosthesis to WigMD without prior approval.

Items sent without approval may be:

• Refused
• Returned to sender
• Delayed
• Ineligible for repair
• Subject to return shipping fees

WigMD is not responsible for items sent without prior authorization.

Repair Evaluation

Before repair work begins, WigMD may need to evaluate the wig.

Evaluation may include review of:

• Lace condition
• Cap construction
• Hair condition
• Hair loss or shedding
• Tangling or matting
• Previous alterations
• Coloring or chemical processing
• Heat damage
• Adhesive or glue buildup
• Odor, stains, or product buildup
• Overall repair feasibility

Photos may not always show the full condition of the wig. A final repair decision may require in-person inspection after the wig is received.

Repair Estimates

After review, WigMD may provide a repair estimate.

A repair estimate may include:

• Recommended repair services
• Estimated cost
• Estimated processing time
• Shipping fees, if applicable
• Limitations or risks
• Whether the repair is expected to improve or fully correct the issue

Repair estimates are not guaranteed until the wig has been inspected.

WigMD reserves the right to update the estimate if the wig’s condition is different than expected once received.

Customer Approval Required

Repair work will not begin until the customer approves the repair estimate and completes any required payment.

By approving the repair estimate, the customer agrees to:

• The listed repair services
• The repair cost
• The estimated timeline
• Any limitations explained by WigMD
• The possibility that repair results may vary based on the wig’s condition

Once repair work begins, the repair fee may be non-refundable.

Repair Timelines

Repair timelines vary based on the type of repair, condition of the wig, materials needed, order volume, and service complexity.

Estimated repair timelines will be provided after review when possible.

Repair timelines are estimates only and are not guaranteed.

Repair delays may occur due to:

• Severe damage
• Material availability
• Lace or hair sourcing
• Additional issues discovered during inspection
• Customer approval delays
• Payment delays
• High service volume
• Shipping delays

Wigs Purchased from WigMD

Wigs purchased from WigMD may be eligible for repair review, warranty review, paid repair service, or maintenance service depending on the issue and timing.

If the issue may be related to a verified craftsmanship concern, WigMD will review the matter under the WigMD Warranty Policy.

A repair request does not automatically qualify as a warranty claim.

Wigs Not Purchased from WigMD

WigMD may review wigs not purchased from WigMD for paid repair or maintenance services at our discretion.

However, WigMD reserves the right to decline repair services for wigs not purchased from WigMD.

WigMD is not responsible for the original construction, materials, quality, fit, lifespan, or previous workmanship of wigs purchased from another company.

Repairs Not Covered Under Warranty

Paid repair services are separate from warranty coverage.

Repairs may not be covered under warranty if the issue was caused by:

• Normal wear and tear
• Customer damage
• Improper care
• Improper storage
• Product buildup
• Chemical processing
• Bleaching or coloring
• Heat damage
• Glue, tape, adhesive, or solvent damage
• Lace cutting
• Over-plucking
• Improper installation
• Third-party stylist services
• Alterations by the customer or another provider
• Incorrect measurements
• Sleeping, swimming, or showering in the wig
• Failure to follow care instructions

Warranty eligibility is determined according to WigMD’s Warranty Policy.

Repairs WigMD May Decline

WigMD may decline repair service if the wig is too damaged, unsafe, unsanitary, unstable, or not suitable for repair.

WigMD may decline wigs with:

• Severe matting
• Severe shedding
• Severe lace tearing
• Excessive bald areas
• Heavy glue or adhesive buildup
• Mold or mildew
• Pest exposure
• Strong odors
• Smoke damage
• Bodily fluids
• Excessive product buildup
• Chemical damage
• Structural damage beyond repair
• Prior alterations that prevent proper repair
• Materials that cannot safely be repaired
• Any condition WigMD determines is unsuitable for service

If a repair is declined after inspection, the customer may be responsible for return shipping.

Clean and Dry Requirement

All wigs must be clean, dry, and free of excessive product buildup before being sent to WigMD.

For health, safety, and quality reasons, WigMD may refuse or return items that arrive with:

• Strong odors
• Mildew
• Mold
• Pest exposure
• Bodily fluids
• Excessive glue
• Excessive product buildup
• Dampness or moisture
• Unsanitary conditions

If a wig requires cleaning before repair can begin, additional cleaning or wig spa fees may apply.

Repair Results Are Not Guaranteed

WigMD will make reasonable efforts to improve the condition of an approved repair item.

However, repair results are not guaranteed.

The final result may depend on:

• Age of the wig
• Hair quality
• Lace condition
• Cap condition
• Prior damage
• Previous repairs
• Chemical processing
• Heat damage
• Hair availability
• Material availability
• Original construction quality

Some repairs may improve the wig but may not restore it to new condition.

Risk of Repair

Some repair work may carry risk, especially for older, delicate, damaged, chemically processed, or heavily worn wigs.

Possible risks may include:

• Additional shedding
• Lace weakening
• Texture change
• Color change
• Cap tension changes
• Shorter lifespan
• Limited styling flexibility
• Visible repair areas
• Inability to fully restore the wig

WigMD will make reasonable efforts to explain known risks before repair work begins.

Color, Texture, and Hair Matching

For repairs requiring added hair, lace, or materials, WigMD will make reasonable efforts to match the existing wig.

Exact matches are not guaranteed.

Variations may occur in:

• Hair color
• Texture
• Curl pattern
• Density
• Lace tone
• Hair length
• Shine
• Softness
• Movement

Natural human hair varies from batch to batch, and repaired areas may not look identical to the original wig.

Customer-Requested Changes

If the customer requests changes beyond repair work, such as restyling, recoloring, resizing, density changes, or construction changes, additional fees and processing time may apply.

Customer-requested changes must be approved before work begins.

Once approved changes have started, they may not be eligible for cancellation or refund.

Payment for Repairs

Payment may be required before repair work begins.

Repair charges may include:

• Evaluation fee, if applicable
• Labor
• Materials
• Replacement hair
• Lace or cap materials
• Cleaning or wig spa services
• Styling
• Return shipping
• Rush service, if available

Repair payments may be non-refundable once work has begun.

Shipping for Repairs

Customers are responsible for shipping the wig to WigMD unless WigMD confirms otherwise in writing.

We recommend shipping repair items using a trackable and insured shipping method with signature confirmation.

WigMD is not responsible for repair items that are lost, stolen, delayed, misdelivered, or damaged while in transit to WigMD.

Return shipping fees may apply once repair service is complete.

Damage During Shipping

Customers are responsible for properly packaging repair items before shipment.

WigMD is not responsible for damage caused by poor packaging or carrier handling before the item arrives at WigMD.

If a repair item is damaged in transit, the customer may need to file a claim with the shipping carrier.

Return Shipping After Repair

Once repairs are complete, WigMD will ship the item to the approved return address.

Return shipping may include tracking, insurance, and signature confirmation when applicable.

If a package is returned due to an incorrect address, failed delivery attempt, refusal, or failure to pick up the package, the customer may be responsible for reshipping fees.

Unclaimed Repair Items

Customers must respond to repair approvals, payment requests, shipping requests, or pickup notifications in a timely manner.

If a repaired item is not paid for, picked up, or approved for return shipping within the stated timeframe provided by WigMD, storage fees may apply.

Items left unclaimed for an extended period may be considered abandoned, subject to applicable law.

Repair Cancellations

A repair request may be canceled before repair work begins.

Once repair work has started, cancellation may not be available.

If a repair is canceled after WigMD has inspected the item, prepared the service, ordered materials, cleaned the wig, or started work, fees may apply.

Repairs and Refunds

Repair services are not automatically refundable.

Refunds for repair services may be limited once labor, inspection, cleaning, styling, materials ordering, or repair work has begun.

If WigMD determines that a paid repair service cannot be completed after inspection, WigMD may offer:

• A revised repair option
• Store credit
• Partial refund
• Return shipment of the item
• Another appropriate resolution

Post-Repair Care

After repair service is complete, customers are responsible for properly caring for the wig.

Improper care after repair may reduce the lifespan of the repair and may affect future service eligibility.

Customers should avoid:

• Harsh brushing
• Excessive heat
• Heavy oils
• Heavy product buildup
• Sleeping in the wig
• Swimming in the wig
• Improper adhesive removal
• Harsh solvents
• Over-plucking
• Chemical processing without professional review

Final Decision

WigMD reserves the right to make the final decision on repair eligibility, repair options, repair pricing, warranty eligibility, and service limitations.

Repair decisions are based on the product type, wig condition, photos, inspection results, customer history, available materials, and WigMD policy.

Contact Us

For wig repair requests or repair questions, please contact:

WigMD Customer Support
Email: hello@wigmd.com

Please include your full name, order number if available, photos of the wig, and a description of the repair needed.