Custom wigs go through a multi-step journey to ensure quality and precision. Your processing time depends on your Build Path:

• Signature Journey: 8–12 weeks (Full customization & design guidance)
• Priority Path: 8–10 weeks (Streamlined customization)
• Express Route: 6–8 weeks (Fastest build with premium quality)

Processing begins after your consultation, fit confirmation, and final order approval.

Orders for in-stock wigs and accessories placed before 12 PM EST ship same day. Orders placed after this time will ship the next business day.

We offer:

• Free U.S. shipping on all orders over $99
• Flat-rate shipping for orders under $99
• International shipping to select countries

Shipping options and costs are calculated at checkout.

Once your order ships, you will receive a tracking number via email or text. All packages are shipped with tracking and delivery confirmation.

Seel Protection is available at checkout and covers loss, damage, or theft. You can file claims instantly for fast resolutions.

Local pickup is available by appointment. Select “Local Pickup” at checkout and we’ll reach out to schedule a time.

We ship internationally to select destinations. Please note that duties, taxes, and customs fees are the responsibility of the customer and may be collected at delivery.

Need help when your wig arrives? We offer a free 15-minute Unboxing Appointment to help you learn to style, care for, and maintain your wig with confidence.