Order Processing Times

Processing time is the time needed to prepare, inspect, package, and ship your order. Processing time does not include carrier transit time.

Processing times vary by product type, customization level, consultation requirements, and order volume.

WigMD Express / Ready-to-Ship

WigMD Express units are finished wigs that are ready to ship.

Ready-to-Ship orders are processed and shipped within 1 business day, unless otherwise stated on the product page.

Because WigMD Express orders move quickly, order changes and cancellations cannot be guaranteed once processing has started.

Oak by WigMD

Oak by WigMD pieces are made-to-order signature styles with limited customization.

Oak by WigMD orders are processed within 7–14 business days before shipping, unless otherwise stated on the product page.

Processing time may vary based on order volume, product availability, final styling, and quality checks.

WigMD Artisan Custom

WigMD Artisan Custom wigs go through a multi-step journey to ensure quality, precision, and a personalized result. Because each custom wig is created according to the client’s selected details and build path, processing time varies.

Your processing time depends on your selected Build Path:

Signature Journey: 8–12 weeks
Full customization with design guidance.

Priority Path: 8–10 weeks
Streamlined customization with a faster production timeline.

Express Route: 6–8 weeks
The fastest custom build option while maintaining premium quality.

Processing begins after your consultation, fit confirmation, and final order approval.

Please note that processing time does not include shipping transit time. Timelines may vary based on customization details, hair sourcing, coloring, construction, final styling, quality checks, and current order volume.

Delivery usually takes 3–7 business days depending on your location. Remote areas may require additional time due to courier limitations.

Business Days

Business days are Monday through Friday, excluding weekends and holidays.

Orders placed after the daily cutoff time may begin processing on the next business day.

Holidays, peak seasons, sales events, and high-volume periods may extend processing times.

Shipping Methods and Delivery Times

Once your order has been processed, delivery time depends on the shipping method selected at checkout and the carrier’s transit schedule.

Estimated delivery times may vary due to carrier delays, weather, holidays, incorrect addresses, customs processing, or other circumstances outside of WigMD’s control.

WigMD is not responsible for delays caused by the shipping carrier after the package has been accepted.

Shipping Rates

Shipping rates are calculated at checkout based on the shipping method selected and the delivery address.

WigMD may offer free shipping promotions from time to time. Any free shipping offer will be shown at checkout or stated clearly in the promotion details.

Shipping fees are non-refundable once an order has shipped.

Tracking Information

Once your order ships, you will receive a shipping confirmation email with tracking information.

Please allow up to 24–48 hours for tracking updates to appear after your shipping label has been created.

A shipping label may be created before the carrier scans the package. This does not always mean the package is already in transit.

WIGMD is not responsible for delays caused by courier services, weather conditions, or incorrect shipping details provided by the customer. Please ensure your address is accurate when placing an order.

Address Accuracy

Please make sure your shipping address is complete and correct before placing your order.

WigMD is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If you notice an address error after placing your order, please contact us immediately at hello@wigmd.com. Address changes cannot be guaranteed once an order has entered processing or has shipped.

If a package is returned due to an incorrect or incomplete address, the customer may be responsible for additional shipping fees.

Due to the value and handmade nature of many WigMD products, some orders may require signature confirmation upon delivery.

Signature confirmation may be required for high-value orders, custom wig orders, medical wig orders, or orders selected by WigMD for additional delivery protection.

If a package is returned because no one was available to sign, the customer may be responsible for reshipping fees.

Once a package has been accepted by the shipping carrier, WigMD is not responsible for carrier delays, lost packages, or stolen packages marked as delivered.

If your package is delayed, lost, or marked delivered but not received, please contact the carrier directly to begin a claim.

WigMD will do our best to assist with the claim process when possible, but refunds or replacements are not guaranteed for packages marked delivered by the carrier.

Customers are responsible for providing a secure delivery location. If you are concerned about delivery safety, we recommend using a shipping address where someone can receive the package.

If your package arrives damaged, please contact WigMD within 48 hours of delivery at hello@wigmd.com.

Please include:

• Your order number
• Photos of the damaged package
• Photos of the product and packaging
• A brief description of the issue

Do not discard the packaging until the issue has been reviewed, as the carrier may require photos or inspection for a claim.

Damage to the outer shipping box does not always mean the product inside is damaged. Each claim will be reviewed based on the information provided.

International shipping availability, if offered, will be shown at checkout.

For international orders, the customer is responsible for any customs fees, duties, taxes, import charges, brokerage fees, or additional costs required by their country.

WigMD is not responsible for delays caused by customs processing, import regulations, or international carrier delays.

If an international package is refused, abandoned, or returned due to unpaid customs fees or import restrictions, the customer may be responsible for original shipping fees, return shipping fees, and any non-refundable carrier charges.

If an order is returned to WigMD due to an incorrect address, failed delivery attempt, refusal, or failure to pick up the package, the customer may be responsible for reshipping fees.

Original shipping fees are non-refundable.

If the customer chooses not to have the package reshipped, any eligible refund will be reviewed according to WigMD’s refund and cancellation policy.

Custom wigs, made-to-order wigs, and personalized products may not be eligible for cancellation or refund once production has begun.

For WigMD Express / Ready-to-Ship orders, changes or cancellations must be requested as soon as possible. Because these orders ship quickly, changes cannot be guaranteed once processing has started.

For Oak by WigMD orders, changes or cancellations may be limited once processing, styling, or preparation has begun.

For WigMD Artisan Custom orders, cancellations may be limited once the consultation is complete, fit has been confirmed, materials have been ordered, customization has begun, or final approval has been received.

Please contact hello@wigmd.com as soon as possible if you need to request a change.

Sample text. Click to select the text box. Click again or double click to start editing the text.

Medical wig and cranial prosthesis orders may require additional processing steps, including consultation, fit confirmation, documentation review, customization, or final approval.

Processing time begins after all required information has been received and approved.

If additional information is needed, delays in receiving that information may delay the start of processing

If your order includes multiple items with different processing times, your order may ship together once all items are ready.

In some cases, WigMD may ship items separately at our discretion.

If you need items shipped separately, please contact hello@wigmd.com before placing your order or as soon as possible after ordering. Additional shipping fees may apply.

Sample text. Click to select the text box. Click again or double click to start editing the text.