Shipping Policy

Custom wigs go through a multi-step journey to ensure quality and precision.
Your processing time depends on your Build Path:

Signature Journey: 8–12 weeks (Full customization & design guidance)

Priority Path: 8–10 weeks (Streamlined customization)

Express Route: 6–8 weeks (Fastest build with premium quality)

Processing begins after your consultation, fit confirmation, and final order approval.

  • Order Processing

    Order Processing

    How we handle your order

    All WIGMD orders are processed within 1–2 business days after confirmation. Orders placed on weekends or holidays will be processed on the next working day.

  • Shipping Time

    Shipping Time

    Estimated delivery duration

    Delivery usually takes 3–7 business days depending on your location. Remote areas may require additional time due to courier limitations.

  • Shipping Charges

    Shipping Charges

    Costs and fees

    Shipping charges are calculated at checkout. We may offer free shipping on selected promotions or order values.

  • Order Tracking

    Order Tracking

    Stay updated

    Once your order is shipped, you will receive a tracking number via email or SMS so you can monitor your delivery status in real time.

  • Delivery Issues

    Delivery Issues

    Delays or problems

    WIGMD is not responsible for delays caused by courier services, weather conditions, or incorrect shipping details provided by the customer. Please ensure your address is accurate when placing an order.

Shipping Details

Shipping Locations

WIGMD currently ships nationwide. Availability of delivery services may vary depending on your region.

Cash on Delivery (COD)

We offer Cash on Delivery for most locations. Please ensure you have the exact amount ready at the time of delivery.

Failed Delivery Attempts

If delivery fails due to unavailability or incorrect address, the courier may attempt redelivery or return the parcel to us.

Damaged or Missing Items

If your order arrives damaged or incomplete, please contact our support team within 24 hours of delivery with proof so we can resolve the issue promptly.