Return & Exchange Policy
We understand that buying a medical wig is a deeply personal decision. That’s why we’ve designed our return and exchange policy to be clear, compassionate, and flexible — because you deserve to feel confident from the moment your unit arrives.
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Accepted Payment Methods
We accept
We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover. You can also pay using digital wallets such as Apple Pay and Google Pay where available. For added flexibility, we may offer financing or installment options through trusted partners.
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What’s Not Covered
This warranty does not cover:
This warranty does not cover damage caused by misuse, accidents, unauthorized repairs, or normal wear and tear. Cosmetic issues that do not affect functionality, loss or theft, and damage from external factors like water or fire may also be excluded. Please review the full terms for detailed limitations
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When Is Payment Collected?
Varies with order type
Payment timing depends on the type of order. For one-time purchases, payment is typically collected at checkout. For services or claims, payment may be processed after approval or before service begins. Subscription or installment plans are billed according to the selected schedule.
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Your Security Comes First
Your trust is protected — always.
We use industry-standard encryption and secure payment gateways to protect your personal and financial information. Our systems are continuously monitored to prevent fraud and unauthorized access, ensuring your data remains safe at every step.
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If Your Claim Is Approved
We’ll provide one of the following options based on availability and severity:
If your claim is approved, we may repair your item, replace it with a new or refurbished product, or issue a reimbursement. The solution depends on the nature of the issue and product availability. Our goal is to resolve your claim quickly and fairly.
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Need Flexible Payment Options?
We offer accessible payment solutions that match your life:
Choose from flexible payment options such as monthly installments or buy-now-pay-later plans. These options are designed to fit your budget and make it easier to access the products or services you need without upfront financial strain.
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Sales Tax and Tax Exemptions
Sales tax is applied where required by law.
Applicable sales tax will be calculated based on your shipping address and local regulations. If you qualify for a tax exemption, you may need to provide valid documentation at the time of purchase or claim submission.